See answers to our Frequently Asked Questions below.
Q: If I change my mind about joining The Moving Room how can I do this?
A: If you are a FREE Member, you can leave anytime you want or get in touch to tell us your concerns to see if we can resolve them for you.
If you are already in buying or selling process and have a Standard or Premium Membership, please see read our Terms and Conditions of Business or email us for specific advice.
Q: Do I have to decide which Membership is best for me straight away?
A: No, if you’re just starting out on your buying or selling journey – you can join as a FREE Member! Set up your Moving Room Home and start building a list for the home you want to buy.
Upgrade when you’re ready to start!
Q: I’ve already uploaded my statutory documents to an estate agency’s website, can I upload on The Moving Room as well?
A: It depends on the stage you’re at with the Estate Agency Site – if you are already getting offers or putting offers in, you can’t be starting the same process again with The Moving Room – it would be very confusing.
But if you have been the victim of a broken chain and don’t have any new transaction processes happening – you can leave that Agency process and join The Moving Room.
Q: In My Team do I have to use recommendations from The Moving Room?
A: You are free to use whichever mortgage lender, broker, conveyancing solicitor and surveyors you want - but if you don't have any or all of them in place, the recommendations on The Moving Room have all been pre-vetted as properly qualified providers and most of them we already have experience of working with. Please note: Your Mortgage provider will normally arrange valuations and structural surveys if needed.
Q: What should the written description be like?
A: Basic information should include type of heating, garage, garden, how many rooms, if the kitchen big enough for a table, adding the council tax band, if freehold or lease hold etc. For an example of a full property description see Hints and Tips.
Q: How detailed should my floor plan be?
A: The Floor Plan should have rooms drawn to scale with measurements of each door, window, stair width and a separate plan for each floor.
Q: What should my pictures be off?
A: One main one at the front, at least one of each room and one of the rear garden if applicable.
Q: What is an EPC?
A: An EPC is a document that shows an assessment of how energy efficient a building is. The EPC contains: Information about a property’s energy use and typical energy costs. Steps to improve a property’s energy efficiency and save money. And gives a property an energy efficiency rating from A (best) to G (worst) and is valid for 10 years.
Q: How do I find if my property has an EPC?
A: Please check the national register: https://www.gov.uk/find-energy-certificate
Q: What mandatory information do I need to upload?
A: To put your house on the market you'll need: Energy Performance Certificate (EPC), Photographs of your property, Floor Plans, Both basic and more detailed descriptions.
Q: How soon can I start matching?
A: Once you have completed the details required, confirmed your identity and uploaded the mandatory information required.
Q: Can I change my search details for the type of home I'd like to buy?
A: Yes at any time, go to your Wishlist and edit.
Q: After I have upgraded to Standard or Premium Membership, why do I have to provide my ID for selling a house with The Moving Room?
A: We need to verify your identity before you can sell a property to comply with anti-money laundering laws and to protect against fraud.
Q: Can I edit my details?
A: Yes you can edit at any time
Q: If I have joined on a FREE Membership can I upgrade to Standard or Premium Membership?
A: Yes! You can upgrade at any time.
